Blog Post
Service Portal- One Place for All IT Requests
Goldsoft Marketing • May 07, 2019
Goldsoft Service Portal is designed to streamline IT request resolution workflow and keeps everyone up-to-date with email notification. Customer able to submit issues easily and get their issues fixed faster.
Benefits of Service Portal?
- Streamline IT issue resolution workflow
- Easy to get help from customer support by citing IT request number
- IT requests progress are more transparent
- A single place to keep detailed records of all submitted issues
IT Request Flow:
- Open: Customer issue IT request via service portal
- Assigned: IT request assigned to appropriate RnD or Support team
- WIP: IT request working in progress
- Soft Closed: IT request has amended and deployed to test folder
- Closed: IT request verified by customer and deployed to live/ System Auto Closed
- Waiting: IT request pending for customer confirmation
All SOFT CLOSED IT requests with LIVE flag for more than 3 months, system will automatically change to CLOSED status, with effect from 13 May 2019.
For more information, please contact Goldsoft Support Team at 603-2732 8833.
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